coreBLAST Episode 20 Updates: Revamped Resource Center, Native SMS, Armory Integrations, and More

1. Revamped Resource Center & Custom SOP Guides

How to Use Interactive Walkthroughs

1. Access the Hub: Click the top-left icon in your Coreware menu bar to open the full-screen Resource Center.
2. Launch a Guide: Search or click any global guide topic (e.g., How to set up sales tax).
3. Auto-Narrate: Click Auto-narrate / Auto-play to let the guide step automatically through screenshots and audio narration.

How to Build Custom Internal SOPs with CoreY

1. Navigate to Admin > Build a Guide (or open Resource Center Management).
2. Click CoreY to automatically build a guide.

1. Type a prompt describing what you need (e.g., "Write a guide that explains how to set up commission plans").
2. Review the draft steps generated by CoreY and click Use this guide.
3. CoreY will auto-capture relevant platform screens. Click Replace to capture custom screens or use annotation tools to add highlight arrows.
4. Save and publish the guide to specific employee teams or your whole staff.

2. Workspace Customization & Fast Navigation

How to Pin Pages

1. Navigate to any module or page you access daily (e.g., Website Forms, Analytics, or Work Orders).
2. Click the + icon on the top navigation bar to pin the page as a permanent shortcut.

How to Customize Navigation & Landing Pages

1. Click your profile initials in the top right corner and select Account & Credits.
2. Scroll to the Navigation section.
3. Reorder Modules: Drag and drop modules to put your primary tools (e.g., Marketing) at the top of your sidebar.

1. Customize Icons: Select custom icon shapes and colors for your pinned shortcuts.
2. Set Landing Module: Choose which module opens automatically whenever you log in.

Pro-Tip: Press Ctrl + K (or Cmd + K on Mac) anytime to bring up Universal Search and jump directly to any page.

3. Purchasing, The Armory & Website Updates

How to Set Up The Armory Distributor Integration

1. Go to FFL Settings > Configure Armory.
2. Click Import Credentials from coreFORCE to pull in your existing wholesaler logins for 20+ distributors (e.g., RSR, SportSouth).
3. Configure your distributor credentials for each wholesaler you use.

How to Create & Transmit Distributor Orders

1. Go to Purchasing > Purchase Orders > Create PO.
2. Select your distributor/supplier.
3. Search catalog items and click Stock Availability to view real-time distributor inventory and cost comparisons.
4. Add items, click Create PO, and select Send to transmit the order directly to the wholesaler.

How to Build Website Forms Automatically with CoreY

1. Open CoreY from the menu or compass icon.
2. Enter a prompt like: "I need a form for my website to capture visitors who want to sign up for our newsletter".
3. Answer CoreY's clarifying questions regarding fields (First Name, Email, Phone), location (e.g., Homepage pop-up), audience tags (Newsletter Audience), and notification email.
4. CoreY will automatically configure the web form and set up the corresponding marketing audience list.

4. Native SMS Marketing Campaigns

How to Complete 10DLC Carrier Registration

1. Go to Marketing > Messaging > Settings > Messaging Brands
2. Click "Add Brand" and complete 10DLC Registration
3. Click the CoreY icon next to description fields to auto-generate required campaign descriptions and sample opt-in messages.
4. Submit the registration. Select the optional 48-Hour Expedited Approval ($25) if you need fast carrier activation.

How to Draft and Send SMS Campaigns

1. Go to Marketing > Messages > Create Campaign
2. Type your promotional message in the text box.
3. Monitor Segments: Watch the character and segment counter in real-time (160 characters = 1 segment).
4. Add MMS Images: Toggle MMS if you want to include promotional banner images.
5. Select Recipients: Choose a saved customer audience list or upload a CSV list of opted-in phone numbers.
6. Click Schedule or Send.

5. Operations & Service Module Updates

How to Set Up the Service Helpdesk & Live Chat

1. Navigate to Service > Settings.
2. Follow the 5-step setup wizard:

How to Process Single-Screen Work Orders

1. Go to Service > Work Orders > Create
2. Select the Customer
3. Select or enter firearm details (Serial Number, Caliber, Problem Description).
4. Add parts, select labor rates, and run the labor timer directly on the single-page layout.
5. Click Approve (or send an automated approval link to the customer) to generate a suspended sale.
6. Open Register, click Resume, pull up the work order, process payment, and Coreware automatically updates the A&D bound book disposition.

Watch the Full Walkthrough