Why shared email inboxes cost you sales | coreWEEKLY

Welcome back to coreWEEKLY, your go-to guide for optimizing store performance. This week, we're unpacking why traditional email inboxes quietly cost you sales and showing you how to turn scattered customer inquiries into a single, connected experience across your entire store.

Let's dive right in!

Shared inboxes give the appearance of organization, but when multiple employees see the same message, true ownership disappears. Here's why traditional email fails as a customer service system, and how to ensure every request is tracked through to resolution

This 30-second demo could change how you navigate the Coreware app. Watch the quick video below to see how to pin your most frequently used pages directly to your navigation bar for one-click access anywhere in the system.

Looking to customize your workspace even further? Head to Account & Credits by clicking your profile initials in the top right corner and scroll down to Navigation. From there, you can drag and drop your sidebar modules into your preferred order, pick custom icon shapes and colors for your pinned shortcuts, and choose a default landing module that opens automatically every time you log in.

(Pro-Tip: Press Ctrl + K or Cmd + K on Mac anytime to pull up Universal Search and jump directly to any page.)

Before your team starts logging sales and customer interactions, getting your tracking parameters set up is essential. Every call, email, demo, and walk-in your team logs should be stamped with a clear Touchpoint Type, and every deal credited to an accurate Opportunity Source.

Setting up these two lists up front ensures your activity reports and marketing attribution yield real, actionable insights, preventing employees from inventing their own inconsistent labels.

We're excited to announce coreSHOP, a brand-new webinar series built for retailers who want a practical guide to setting up Coreware. While coreBLAST keeps you updated on new features, coreSHOP is designed to be an interactive, hands-on workshop.

Join us on Thursday, September 17 at 11:00 AM ET for the first installment. Register below to lock in your spot. 

coreBLAST is more than an update; it’s where Coreware’s major developments are revealed, explained, and put into action. Catch the Episode 22 replay to stay ahead of the curve.